For riders

You are paid for the waiting, not just the riding.

The job

• Collect a packed bag from a shop. You are never sent to a bag that isn’t packed.
• Take it to the customer and hand it over.
• Wait while they try things on. You are paid for every one of those minutes, including the free ones the customer gets.
• Take back whatever they didn’t keep. It rides with your next job.

Before your first job

The moment you sign in, you send your photos: your ID, that you can work here, your vehicle, and if you ride a scooter or drive, your licence and your insurance. All of them, before anything else. Then a one-off joining fee, which pays for a proper ID check: a selfie that has to match the ID you sent. A person looks at it all — it isn’t automatic, and it doesn’t take long.

Ride whatever you have, and tell us what it is. You sign for that being true when you apply, and wrong information ends your account straight away.

Your own hours

Go on shift when you want to work and off when you don’t. You can’t go off in the middle of a job, because somebody is waiting on their doorstep for you.